Business Process Management


BPM :  is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources, and using software applications throughout the organization.


Key elements to identify a process for automation :


• The process requires consistency across the organization.
• The process is repeatable.
• The process needs to be free from error, every time.


To deliver value within your repeatable business processes, you need to remove the manual, paper-based tasks that slow down work. To achieve this, our solution:


• Automates repetitive tasks and rule-based decisions.
• Routes documents and exceptions to the right people automatically .
• Manages complex approval processes.
• Identifies and verifies related documents.
• Load-balances work across teams.
• Monitor your organizations and processes activities.
• Automate Notifications.

- Workflow

- Case Management

- Electronic Forms

- Process Automation

- Electronic life Cycle

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The Auto Club Group (ACG)

Gopal Padinjaruveettil, VP & Chief Information Security Officer, The Auto Club Group
"We truly believe that customer experience and customer trust are key brand differentiators. To achieve that customer experience, you need a strong digital identity management system as the foundation. We believe that foundation is provided by OpenText."

San Diego State University

Kathleen Sullivan, Voicemail Administrator, San Diego State University
"With an average of up to 200,000 calls a week, we needed a system that could reliably handle such a high call volume and provide a platform for growth. CX-E was the only solution that fit the bill"

Eurowings Airline

Uwe Kolmitz, Chief IT Officer at Flight OPS, Eurowings
"With all features implemented and working as envisaged, the project has been a great success. This is not just down to OpenText Exceed TurboX, but also the support and knowledge of OpenText personnel, from account management, through consultancy and support, it has been an absolute pleasure to work with OpenText."