Case Detailes
Case Brief :
Priority Health provides Medicaid non-emergency transportation to its individual, family and employer-group members. The health payer’s custom Oracle database lacked flexibility and made it unnecessarily difficult to schedule rides with vendors, members and providers. Priority Health wanted a solution that would guarantee accuracy and convenience.
Step
The Challenge
Priority Health provides Medicaid non-emergency transportation to its individual, family and employer-group members. The health payer’s custom Oracle database lacked flexibility and made it unnecessarily difficult to schedule rides with vendors, members and providers. Priority Health wanted a solution that would guarantee accuracy and convenience.
Step
The Solution
After having tremendous success with OnBase in other departments, Priority Health expanded its solution to minimize errors when coordinating transportation. And, by automating tasks, from initially entering a member’s information to rescheduling appointments, OnBase also ensures all parties receive real-time updates.
Step
Improves customer service
With a service as valuable as non-emergency Medicaid transportation, it’s crucial to prevent scheduling errors that keep members from making it to doctors’ appointments. OnBase tracks and manages transportation schedules and communication to ensure a seamless and reliable experience for both members and providers.
