Case Detailes

Team :
Onbase By Hyland
Website :
Used Technology :
Enterprise Content Management
How Onbase Ensures Medicaid Transportation Customer Satisfaction

Case Brief :

Priority Health provides Medicaid non-emergency transportation to its individual, family and employer-group members. The health payer’s custom Oracle database lacked flexibility and made it unnecessarily difficult to schedule rides with vendors, members and providers. Priority Health wanted a solution that would guarantee accuracy and convenience.

Step

The Challenge

Priority Health provides Medicaid non-emergency transportation to its individual, family and employer-group members. The health payer’s custom Oracle database lacked flexibility and made it unnecessarily difficult to schedule rides with vendors, members and providers. Priority Health wanted a solution that would guarantee accuracy and convenience.

The Challenge

Step

The Solution

After having tremendous success with OnBase in other departments, Priority Health expanded its solution to minimize errors when coordinating transportation. And, by automating tasks, from initially entering a member’s information to rescheduling appointments, OnBase also ensures all parties receive real-time updates.

The Solution

Step

Improves customer service

With a service as valuable as non-emergency Medicaid transportation, it’s crucial to prevent scheduling errors that keep members from making it to doctors’ appointments. OnBase tracks and manages transportation schedules and communication to ensure a seamless and reliable experience for both members and providers.

Improves customer service
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